HOW WE WORK
Clear decisions.
Connected execution.
A working plan for your products, stock and orders. We agree the scope, confirm the details and keep responsibilities clear from first contact to follow-through.
Start with what you know. No booking, registration or store connection is needed.
A shared plan.
Clear confirmation points.
The work follows the services your business needs. Each stage clarifies what you confirm and what our team advances.
Share Your Requirements
- Your part
- Share your products, quantities, destinations and the support you need. Include existing supplier, stock or order arrangements where relevant.
- Our team
- Our reference standard for the first human reply is within 24 hours. We identify suitable options and missing details before preparing a final quote; complex projects may need further review.
Review the Quote & Plan
- Your part
- Review the proposed scope and quotation. Tell us what needs adjusting before proceeding.
- Our team
- We work through product requirements, the services involved and quote conditions, so you know what is included, who is responsible and what happens next.
Confirm & Prepare
- Your part
- Confirm the specifications, applicable samples, packaging, stock or delivery requirements relevant to your project.
- Our team
- We arrange the preparation your work needs and resolve open questions before the next stage. Product and order requirements stay connected to the agreed plan.
Execute & Follow Through
- Your part
- Review updates and confirm any decisions needed as the work progresses.
- Our team
- We carry out the agreed sourcing, development, warehousing, fulfillment or bulk-shipping work. Our team follows progress, checks records and moves exceptions forward with the relevant parties.
ALREADY IN BUSINESS
Build on the setup
you already have.
Agree the next handover around your current products, suppliers and stock. Open questions are resolved before the relevant work proceeds.
Fulfillment Handover GuideQUALITY & FOLLOW-THROUGH
Check the details.
Move issues forward.
Requirements guide the checks. Verified circumstances guide the resolution.
For an order or shipment issue, contact our team with the order number and details of what happened.
Contact Our TeamBefore dispatch
We check products and packing against your confirmed requirements and applicable approved samples before dispatch.
If something does not match, we pause the affected items before dispatch, explain the issue and agree and carry out a solution with you before shipping.
When the error is ours
If an incorrect or damaged item is confirmed to have resulted from an error in our sourcing, inspection or fulfillment process, we take responsibility and arrange a reshipment or refund, as appropriate.
Shipping or carrier issues
For shipping delays or carrier-related damage or loss, we check shipment records, investigate the issue, coordinate with the relevant parties and keep you updated. The resolution depends on the verified circumstances and applicable arrangements.
Other supplier or quality issues
For other supplier or quality issues, we verify the cause, coordinate with the supplier and relevant parties, and work toward a resolution.
Preparation and transit
are different clocks.
Plan the work in China separately from international delivery.
View Shipping EstimatesTypical dispatch for stock already available in our China warehouse.
Typical standard sourcing and order processing before dispatch.
Conditional references once the required conditions are met. Custom production and development follow a separately agreed schedule. International transit begins after dispatch and varies by product, route, carrier, destination and customs.
Start with the support you need.
Let’s put the next step in place.
Tell us about your products, current arrangements and the work you want to improve. We’ll clarify the requirements and prepare a plan for your business.
